FREQUENTLY ASKED QUESTIONS
Clear answers about PACE IMS.
Understand what is available now, what is being rolled out and how access remains protected.PACE IMS
Access & Security
Who can log in to PACE IMS?
Only Gmail accounts authorised by the PACE administrator can access the internal dashboard.
Can branch users view every branch?
No. Access can be restricted by role, module and branch. Director-level users may be permitted to view consolidated records.
Does the public website expose PACE records?
No. Public information pages are separate from the protected dashboard and do not provide database access.
How do I reset my password?
PACE IMS uses Google sign-in and does not store a separate PACE password. Recover the Google account or contact the PACE administrator.
PACE IMS
Admissions, CRM & Students
Can a detailed admission application be completed online?
Yes. The admission workflow captures candidate, parent, education, address, fee, photo, document and declaration details.
Does an admission create a student profile?
Yes. A successful admission creates the connected student record and PACE identifiers.
Can staff contact a student on WhatsApp?
Yes. The current Click-to-Chat action prepares an admission welcome message and logs the action as OPENED, not SENT.
Can enquiries be assigned to counsellors?
The CRM foundation supports branch ownership, course interest, stage, priority and follow-up tracking.
PACE IMS
Fees, Attendance & Academics
Are fees and attendance available?
Yes. Staff can manage fee instalments, receipts, outstanding balances, manual attendance and imported device-punch records. PDF receipt generation and online payments remain in rollout.
Is biometric attendance connected?
The punch register is active, but automatic device synchronisation is not connected. It will be released only after privacy, offline-sync and six-branch testing are complete.
Can students and parents log in?
Staff can manage the student and guardian access registry. Public family sign-in remains disabled until PACE approves the account policy and notification channel.
Are assignments and submissions available?
Yes. Staff can publish assignments, register submissions, record scores and add feedback. Direct student self-upload will activate with the public portal.
PACE IMS
Future Institute Edition
Can another institute subscribe today?
Not yet. PACE IMS is being proven inside PACE first. Other institutions may register interest for the future edition.
Is pricing available?
No public subscription price has been set because the external edition and support scope are still being defined.
Will PACE records be shared with future customers?
No. A commercial edition would require isolated institution data, independent onboarding and separate access controls.